Work Experience
The Home Depot(http://www.homedepot.com)
SAP Portal Usability Consultant - Feb 2007–
Present
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Working on the User Experience of SAP products
for the store and corporate office associates,
making sure that the home depot users get the
best user experience possible. User Experience
covers all activities from the maintenance and
improvement of existing applications to the conception
and design of future SAP's products.
- Gathering end-user requirements by organization,
execution, moderation of end user site visits
and user days, including collection/consolidation
of results.
- Facilitate design sessions with involved teams.
- Development of user interface designs, using
various prototyping techniques.
- General verification of designs through reviews,
validations, and formal usability testing.
- General design support and consultation for
the development teams.
SAP AMERICAS (http://www.sap.com)
Senior Information Designer - Aug 2006 –
Feb 2007
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My role in the Knowledge Management Competency
Center is to support the development of standards
for the Corporate Portal, including workspaces,
roles, navigation, content areas, and pages, as
well as integration of other systems and tools
- Support and translate user testing results
into improved Portal design.
- Define, socialize and implement best practices
for user experience design, leveraging industry
standards.
- Deliver new and innovative designs for the
Sales and Marketing Workspace.
- Translate the output of user research and
user testing into design requirements.
Johson & Johnson - McNeil Consumer
& Specialty Pharmaceuticals (http://www.jnj.com)
Lead Front End Architect - Sep 2005 – Aug
2006
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My role demanded maintaining the McNeil intranet,
where i successfully completed and released 4
full software development lifecycle projects including
an extensive heuristic evaluation and redesign
of websites for their various divisions. I even
maintained a few of their Internet websites:
- Develop interaction pieces while adhering
to user-centric methodology
- Translate and execute strategy by usable interface
and create wire-frame flow
- Defining functional specification and use
cases
- Participate in site analysis and implement
standards and style guide.
- Define storyboard and structure.
- Mentoring and reviews.
- Interaction with team on day-to-day basis.
- Collaborate with technical team on timelines
and integration
- Plan Training program for the team to upgrade
the skills
- UAT testing
McNeil Project (intranet):
- Camp Hill Online
- Health & Safety
- Human Resource intranet portal
- Employee Communications Portal
McNeil Project (internet):
- Tylenol
- Splenda
- Motrin
- Pepcid
- Viactiv
- Mylanta
- FSA
and You
JP MORGAN CHASE (http://www.chase.com)
Functional Designer / Customer Experience Lead
- Jan 2005 – Aug 2005
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Joined JPMorgan Chase on contract during its
merger with Bank One. Successfully completed and
released 2 projects including an extensive heuristic
evaluation and redesign of online alerts section
on Chase Online.
- Worked with multiple lines of business and
dispersed teams to successfully document functional
specifications for multi-million dollar enterprise
projects, smaller scale rapid release projects
and back-office tools
- Created process design and site flows, functional
specifications, use cases, wireframes, prototypes
and written documentation to clearly communicate
website functionality to developers, QA, PM,
business and other project stakeholders
- Managed project plans and change controls,
scoped hours and allocated resources for multiple
simultaneous projects
- Introduced key improvements into the group's
workflow model through lifecycle process discipline
and deliverable standardization
- Developed and distributed extensive marketing
materials and customer communications
- Facilitated content creation, editing, approval
and publishing using multiple enterprise content
management systems
- Wrote comprehensive QA/UAT test plans, executed
test scripts and resolved defects
Project successfully completed:
Chase Auto Finance public pages
Free Alerts on the secure site
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SATYAM COMPUTERS (http://www.satyam.com)
Information Architect / User Interface Designer Consultant
- May 2001 - 2004
Satyam Computer Services Ltd. (NYSE: "SAY")
is a multifaceted end-to-end IT solutions provider
with presence in 35 countries across five continents
and a customer base of over 300 global companies,
of which nearly 50 are Fortune 500 corporations.
As a Consultant i worked on the Satyam intranet
which won the top 50-intranet award in 2000, and
did project for GE, World Bank and Satyam Singapore.
- Created user-focused software specification,
including schematic drawings, visual models,
wireframes, site maps and HTML prototypes to
illustrate website structure and functionality
- Designed user interface to build robustly
interactive electronic user interface screens
using Dynamic HTML, Cascading Style Sheets (CSS)
and JavaScript (JS), maintaining reusable UI
components, which are further used in the application.
- Working with the production team (Java and
JSP developers) to help in a smooth integration
of JSP code in to the HTML screens. User Interface
Documentation and signoffs.
- Conducted usability testing and user interviews
on working prototype that resulted in key improvements
I was sent to Singapore to work with Satyam Asia
to develop web sites for Singapore’s Aviations
Authority, Land Authority and Singapore General
Hospital.
I worked with the World Bank, Washington. DC.
Offshore team that is working on their Internet
and Intranet sites. The World Bank intranet was
ranked amongst the top 10 intranet in the world
by the reputed US agency Nielsen Norman group
in 2002.
After world bank in March 2003, I was assigned
a project with GE Energy. My job at GE was to
develop User Interface designs / Prototypes for
their new and existing applications.
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GE ENERGY (http://www.gepower.com)
Project UI Lead and Information Architect
- Mar 2003 - Dec 2004
Responsibilities included:
 |
Analyzing the functional business
process and document new functional requirements. |
|
Develop user interface designs and screen
flow logic. |
|
Design storyboards to communicate Site Structure,
Navigation and Interaction Sequences. |
|
Work with cross functional teams to understand
Customer needs, Design UI's and Document Design
and Functional Specifications. |
|
Performed heuristic evaluations on GE Intranet
websites and provided alternate design solutions
to improve the user experience. |
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WORLD BANK (http://www.worldbank.org)
User Interface Designer / Usability Architect
- Jun 2002 – Feb 2003
Responsibilities included:
|
Responsible for design and implementation
of overall product features for large audience
consumer sites. |
|
Information Architecture: Requirements gathering,
page and site architecture, navigation structure,
usability consulting, flow diagramming, wire
framing, detailed use cases, user interface
design, prototyping, drafting functional specifications. |
|
Responsible for working with web designers
on visual comps, oversaw development and launch,
including final testing and training of resources;
and post-launch phase, including feature and
requirements changes. |
|
Supervised cross-functional team to ensure
customer needs and technology directions merge
for development of the required product. |
|
Client Interaction and Team Management |
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SATYAM SINGAPORE (http://www.satyam.com)
User Interface Designer - Dec 2001
– Feb 2002
Responsibilities included:
|
Responsible for design and implementation
of overall product features for large audience
consumer sites for Singapore Aviation, Aviations
Authority, Land Authority, and Singapore General
Hospital Analysis of the specifications provided
by the multiple clients for Web Site Design
and Development |
|
Created and managed Information Architecture
documents including wire frames, story boards
and VISIO charts. |
|
Extensive site development utilizing Photoshop,
HTML, JavaScript, Dreamweaver and Flash. |
|
Worked closely with project management,
design and IT teams to complete and deliver
corporate Internet and intranet sites, including
portal and dashboard technology. |
|
Testing |
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INDIA DOMAIN WEB SERVICES (http://www.indiadomain.com)
Web Designer - Nov 2000 – May
2001
Responsibilities included:
|
Concept Development: Completed
assessment of existing web property, evaluation
of content, architecture, workflow, and design.
Completed new IA and content strategy, and
launched new site |
|
Design Specifications : Worked closely with
project management, design and IT teams to
complete and deliver corporate Internet and
intranet sites, including portal and dashboard
technology HTML & JavaScript |
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COBALT INFORMATICS
Web Designer - Mar 2000 – Nov
2000
Responsibilities included:
|
Analysis of the specifications
provided by the clients |
|
Design, Development and Testing |
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ABACUS WEB
Web Designer - Mar 1999 – Mar
2000
Responsibilities included:
|
Analysis of the specifications
provided by the clients |
|
Design, Development and Testing |
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CROWN CONCEPTS MARKETING
Marketing Executive - Apr 1998 –
Mar 1999
Responsibilities included:
Marketing Real Estate and Time Share
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TIME & SPACE ADVERTISING
Account Manager - Jan 1997 –
Dec 1997
Responsibilities included:
Interacting with clients and the creative team
to make a successful ad campaign.
Education
Bachelors: Bachelor in Commerce and Accounts.
School: American School of Kuwait.
References
Available on request |
